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Customer Service · Privacy Policy · Copyright Notice Customer Service Need help? You've come to the right place. Find immediate answers to your questions in one of the categories below or contact us directly. Ordering Adding Items to Your Order Revising Shipping & Billing Information for an Order Canceling an Order Phone and Mail Orders Shipping Shipping Options Shipping Rates Payment Methods Credit Cards Checks & Money Orders Return Policy Returns/Replacements Email Us Fill out our online form and we will try to respond to you within 24 hours. Call Customer Service Toll Free 1-866-275-0516 9:00 a.m. - 5:00 p.m. Monday - Friday (EST) Local/International 1-781-275-0516 Write Us Bedford Empowerment Center PO Box 158 Bedford, MA 01730 <<Return to Top>> Adding items to your order If you have already completed an order and wish to add an additional item to your order, you will need to place a new order. This process is necessary since you must authorize any new charges. If the initial order has not yet been shipped, both orders will be shipped together, if desired. Revising shipping & billing information for an order If you have completed an order and wish to change your shipping or billing information, please call us toll-free at 1-866-275-0516. (Local/International customers may call 1-781-275-0516). Please have your order number ready when calling. How do I cancel an order? If you need to cancel your order, simply e-mail us at service@golf-hypnosis.com or call us at 1-866-275-0516. Please include the order number of the item that you would like to cancel to ensure accuracy. Your order may not be canceled if it has already been shipped. Phone and mail orders Don't feel comfortable ordering products online? No problem! Bedford Empowerment Center accepts orders over the phone and by mail. To order by phone, please call us toll-free at 1-866-275-0516 during our customer service hours of Monday - Friday, 9am to 5pm EST. To order by mail, simply print out the online ordering form, complete and mail a copy with your payment to: Bedford Empowerment Center - Orders PO Box 158 Bedford, MA 01730 MasterCard, VISA, checks and money orders are accepted. <<Return to Top>> Shipping options and rates Bedford Empowerment Center offers First Class, Priority Mail, and Standard Shipping for delivery within the U.S., plus international shipping across the globe. Items in stock will ship within 2-3 business days. Gift baskets will ship within 7-10 business days. Bedford Empowerment Center uses US Postal Service and FedEx for shipping. Shipping and handling charges throughout the continental US for 1-12 CDs is $4.50; for gift baskets is $6.50; and for more than 12 CDs is $7.95. For expedited or international shipping, please call Bedford Empowerment Center at 1-866-275-0516. <<Return to Top>> Payment Information Credit cards We accept Visa and MasterCard only. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Authorizing your credit card When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them. It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process. Ordering by check or money order To place an order using a personal check or money order, simply print out the online ordering form, complete and mail a copy with your payment to: Bedford Empowerment Center - Orders PO Box 158 Bedford, MA 01730 <<Return to Top>> What happens if the product is damaged? Bedford Empowerment Center will replace any damaged or defective product at no additional charge. Simply return the damaged product with a copy of your receipt and an explanation of the problem. A new item will be shipped within 2-3 business days. Send returns to: Bedford Empowerment Center - Orders PO Box 158 Bedford, MA 01730 <<Return to Top>> Privacy Policy Bedford Empowerment Center respects the privacy of our clients and users. Therefore, under no circumstances will we sell, share, or rent clients' or users' private information for profit. We collect information from our users at several different points on our website only in order to fulfill the direct requests and orders from our users. Bedford Empowerment Center is the sole owner of the information collected on this site. We track visits and hits on our web site in order to get an idea of how users are experiencing our site in the aggregate. No personally identifiable information is contained therein. Contact and Personal Information We require information for shipping and billing products. If we ever wanted to use this information for direct promotional purposes, we would get explicit permission from you first. Without explicit permission, we will never use any addresses gathered through our store except for order processing. Compliance with the Children's Online Privacy Protection Act (COPPA): Bedford Empowerment Center does not knowingly collect the personal information of persons under the age of 18. If Bedford Empowerment Center learns of any personal information collected of persons under the age of 18, it will immediately be deleted. Other Sites This site contains links to other sites. Bedford Empowerment Center is not responsible for the privacy practices or the content of such Web sites. Bedford Empowerment Center does not share any information gathered from our site with these affiliate sites. We do not, however, control what information they gather before you arrive at our site. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Bedford Empowerment Center PO Box 158 Bedford, MA 01730 <<Return to Top>> Copyright Notice COPYRIGHT 2002, Bedford Empowerment Center. No portion of the Bedford Empowerment Center Golf-Hypnosis website or any of its subparts, including but not limited to: structure, graphics, designs, algorithms, object code, source code, creative concepts or results, in whole or in part, may be reproduced in any form, or by any means, without prior written permission from Bedford Empowerment Center. Willful violation of the Copyright Law of the United States can result in civil damages of up to $50,000 in addition to actual damages, plus criminal penalties of up to one year imprisonment and/or a $10,000 fine. DISCLAIMER: Bedford Empowerment Center provides full access to the Golf-Hypnosis website solely to Bedford Empowerment Center clients and potential clients for support of information, products and services. Clients shall make no other use of the information provided hereunder. The information provided is "as is" with all faults and without warranty of any kind, expressed or implied, including those of merchantability and fitness for a particular purpose, or arising from a course of dealing, usage or trade practice. Bedford Empowerment Center makes no warranties or representations regarding the accuracy or completeness of the information. In no event shall Bedford Empowerment Center be liable for any incidental or consequential damages, lost profits, or lost data, or any indirect damages even if Bedford Empowerment Center has been informed of the possibility thereof. Copyright 2002 Bedford Empowerment Center. All rights reserved. |
-- Greg Ozog, four handicapper, product tester, Winnipeg Free Press
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